The Service Experience

Conference 2015
San Francisco , CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 


Shelley evenson sx15
Shelley Evenson

Executive Director of Organizational Evolution

Mark jones sx15
Mark Jones

VP of Design

Jamin sx16
Jamin Hegeman

Head of Design, Financial Services
Capital One

Molly sx15
Molly Ackerman-Brimberg

Principal Service Designer
Ziba Design

Wyatt starosta sx15
Wyatt Starosta

UX Research Manager

Francisco guzman sx15
Francisco Guzman

Senior Product Designer



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Chris Pacione // CEO at LUMA Institute // A Taxonomy of Innovation

As service designers, you are probably familiar with several tools and techniques that you and your teams can employ in your work. Techniques like interviewing, service blueprint and brainstorming are well known in the industry. But did you realize there are over 900 discreet design and innovation methods at our disposal? The question is, which ones should we bother mastering and incorporating into our everyday work? Are their methods that are more indispensable and better suited for overcoming the challenges inherent in our work and delivering innovative service solutions? In this talk, Chris will briefly discuss the research he and his team at LUMA Institute conducted around design methodology and a new framework that emerged from this research that HBR recently called a “Taxonomy of Innovation”.

Chris pacione sx 2014

Speaker Chris Pacione