"If you would ask ten people what service design is, you would end up with eleven different answers––at least." —Marc Stickdorn

Service Design is a dynamic field being pulled forward by practitioners and leaders willing to experiment and take risks to meet their organizations' challenges. We've assembled a great group of speakers to share their experiences in creating better services, but we know there are many more topics that could be discussed. 

In this session, Jamin will take the stage without slides or a pre-prepared talk to answer questions submitted by attendees about the practice of service design. Patrick will act as moderator. And to make things interesting, we won't share these questions with Jamin beforehand. We’re betting the ensuing dialogue between the two will be insightful, funny, and perhaps controversial.