Are you struggling to spread service design in an organization? Is there confusion over what you’re doing, how it’s done and why it matters? Do you feel pressure to make quick wins before whatever mojo allowing you to champion this experiment dries up? Many of us have experienced the same or are going through it now. This talk is a collection of strategies, tools, and lessons learned to spread service design in organizations with communication silos, micro-cultures and competing narratives for what is causing these and other problems.
The San Francisco Human Services Agency