Shelley evenson sx15
Keynote Speaker

Shelley Evenson

Executive Director of Organizational Evolution, Fjord

You may not believe in reincarnation, but Shelley Evenson has had three lives. She’s been an academic, consultant, and an interaction design guru.

Speaker Info
Mark jones sx15
Keynote Speaker

Mark Jones

VP of Design, UnitedHealthcare

Mark is an award-winning service designer and senior thought leader who is the
 VP of Design for UnitedHealthcare leading the HCD Studios in Chicago and Minneapolis.

Speaker Info
Birgit mager sx15
Keynote Speaker

Birgit Mager

Professor of Service Design, Köln International School of Design

Since 1995 Birgit Mager holds the first European professorship on "Service Design" at the University of Applied Sciences, Cologne, Germany.

Speaker Info
Jamin sx16

Jamin Hegeman

Head of Design, Financial Services, Capital One

Jamin Hegeman is Head of Design for Financial Services at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more design centric.

Molly sx15

Molly Ackerman-Brimberg

Principal Service Designer, Ziba Design

Molly has put down her roots building innovative, comprehensive, experience journeys and connecting those visions to action.

Wyatt starosta sx15

Wyatt Starosta

UX Research Manager, OpenTable

Over the past decade, Wyatt has been responsible for developing and managing qualitative research programs that have delivered award winning product, service, and strategy solutions.

Francisco guzman sx15

Francisco Guzman

Senior Product Designer, Instacart

Francisco Guzman is a Senior Product Designer at Instacart, the best way to get your groceries online.

Dana cho sx15

Dana Cho

Managing Director, IDEO Palo Alto, IDEO

Dana Cho is a Partner at IDEO in Palo Alto, California. She is responsible for helping designers, clients and organizations create memorable and scalable brand experiences.

Jayson mccauliff sx15

Jayson McCauliff

Visual Interaction Designer, Cooper

Jayson is a Principal Visual-Interaction Designer at Cooper whose keen conceptual abilities are blended with pixel perfect specification and fine art skills.

Ian arthurs sx15

Ian Arthurs

VP, Operations, TaskRabbit

Ian oversees operations at TaskRabbit and is focused on scaling their two sided-marketplace.

Emma laurentz sx15

Emma Laurentz

Senior Service Designer & Producer, Doberman Design

Emma has a passion for transforming user insights into profitable services, helping clients from a wide range of public and private industries put the customer at heart.

Phi hong ha sx15

Phi-Hong Ha

Creative Director, NY, Doberman Design

As a passionate design leader and educator with more than 15 years experience, Phi operates in the development of services, organizational strategy and product innovation.

Jeremy canfielsx15

Jeremy Canfield

Service & Experience Designer, 18F

Jeremy Canfield is a designer and technologist based in New York City, focusing primarily on understanding and improving the interaction of citizens with each other and the organizations that serve them.

Lynn stott sx16

Lynn Stott

Principal Consultant & Strategist, Vividthink!

Lynn Stott is a transformation-minded customer experience strategist and consultant. She helps enterprises design ecosystems for customer success and business success.

Brian gillespie sx15

Brian Gillespie

Strategic Design Consultant and Mentor, Savannah College of Art & Design

Since 1994 Brian has consulted and practiced as a researcher, strategist, designer, design manager, and educator at the intersection of User Experience and Service Design in North America and Europe.

Marc h%c3%a9bert sx15

Marc Hébert

Design Anthropologist, The San Francisco Human Services Agency

Marc Hébert is a design anthropologist for the City and County of San Francisco. He works in the Human Services Agency, which leads the fight against poverty and abuse among San Franciscans.

Katie koch sx15

Katie Koch

Design Director, American Express

As Design Director at American Express, Katie leads a team creating experiences that meet the needs of people traditionally underserved by financial institutions.

Kim goodwin sx15

Kim Goodwin

Consultant; VP of Product & User Experience, PatientsLikeMe

Kim helps organizations around the world build their own design and UX capabilities. She is also VP of Product and User Experience at PatientsLikeMe, where patient support meets medical research to make healthcare more patient-centered.

Lauren ruiz sx15

Lauren Chapman Ruiz

Senior Interaction Designer, Cooper

Lauren Chapman Ruiz is a Senior Interaction Designer at Cooper, where she solves complex service design challenges for a range of clients from agile start-ups to Fortune 500.

Megan miller sx

Megan Miller

Senior Service Designer, Stanford University IT

Megan Miller is a service and experience designer for Stanford University’s central IT organization, where she works to design seamless and quality customer experiences for clients across the university.

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Patrick Quattlebaum

Managing Director , Adaptive Path

Patrick blends a deep knowledge of design with a pragmatic consulting approach to ensure the best ideas become real experiences. 

Erik flowers sx15

Erik Flowers

Principal Service Experience Designer, Intuit

Erik Flowers is a Principal Service Experience Designer at Intuit, a financial services company and maker of TurboTax, Mint, QuickBooks, and Quicken.

Steve fox sx15

Steve Fox

CEO and Chief Greenskeeper, Urban Putt

As CEO and Chief Greenskeeper at Urban Putt, Steve Fox conceived and oversaw the creation of a one-of-a-kind enterprise: an indoor miniature golf course/restaurant/bar in San Francisco.