Marc Hébert is a design anthropologist for the City and County of San Francisco. He works in the Human Services Agency, which leads the fight against poverty and abuse among San Franciscans.
Marc gets to manage the Agency's Innovation Office with the aim of improving how clients and employees experience service delivery. He trains and leads teams of coworkers to use service design to reduce or remove the pain-points that they, clients and community partners experience.
His practice of service design continually evolves by blending user experience and social science research, visual facilitation, design strategy, and Lean Process Improvement. He learns much from those working in this space both domestically and internationally.
Marc is also championing the Agency's emergent digital strategy to better its website design and content. Marc leads service design and UX workshops to spread these approaches within complex organizations, particularly government.